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Release Summary

Excerpt

This release comes with the change request for the wallboard includes changes regarding the SLA formula and front-end enhancements in the Scorecard gadget. 

Enhancements

Configurable SLA Formula  

There is a support of the Configurable SLA formula, The user is free to choose the desired formula from the settings above. The formula is applied to the SLA attribute of the Queue service across all dashboards designed within the application. Now, there are two types of SLA.Previously, the queue SLA for UCCX was calculated as the following:

(Calls Answered/ Calls presented)*100

In the new release, the application provides two options to calculate the SLA. The client can set the desired option in the Environment Variables to change the formula calculation method. The two options are: 

  1. (Calls Answered/ Calls presented)*100:  ( This is is updated after every 5 sec)seconds
  2. (Calls Answered met SL/ Calls presented)*100 (: This is is updated after every 5 mins)

Consume the real estate effectively to enhance readability

The dashboard now consumes the real estate effectively so that the scorecards are expanded automatically on the space available to have more clear visibility.

Acceptable screen resolutions

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  1. minutes

 The option selected here is used to calculate the value of the SLA attribute of the Queue data service and is applicable to all dashboards created in the application.

The only limitation is with the SLA calculated using option 2 is, it's updated only in 5 minutes since the calls answered within SL is not a real-time attribute but a historical attribute. 


Changes in Scorecard sizes 

The Scorecard gadget is enhanced to automatically occupy the space available so as to have more visibility of the statistical data. The cards in the gadget auto-grow based on the available space in the gadget.

Font sizes of the data values also automatically increase based on the available space and the screen resolution. However, in some cases, the font size may seem to be small because it is adjusted according to the maximum number of cards that may appear in each square box.

The changes are tested on the following screen resolutions.

  • 1920 x 1080
  • 1366 x 768

...

Issue Summary

JIRA Issue

Priority

Workaround

Synchronizer stuck for more than two minutes, and then start automatically.

Jira Legacy
serverproject.expertflow.com JIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverId131d473b-dd43-389a-9dac-6f501204581b
keyEAP-11427

Status
titlemajor

It starts working automatically.
State name which is in small ratio as compared to other states not appear on the gadget.

Jira Legacy
serverproject.expertflow.com JIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverId131d473b-dd43-389a-9dac-6f501204581b
keyEAP-11426

Status
titleminor


Sometimes in template five, agent state names not appear properly for PIE & Doughnut gadgets.

Jira Legacy
serverproject.expertflow.com JIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverId131d473b-dd43-389a-9dac-6f501204581b
keyEAP-11424

Status
titleminor


Speedometer needles move to the left from zero for values less than 10.

Jira Legacy
serverproject.expertflow.com JIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverId131d473b-dd43-389a-9dac-6f501204581b
keyEAP-11423

Status
titleminor

Contact Center SLA never be in a single digit.
If SSO-enabled CCE agent logs in to the EF application, upon accessing Finesse, it asks for the username, password of the agent for the first time at least.

Jira Legacy
serverproject.expertflow.com JIRA
serverId131d473b-dd43-389a-9dac-6f501204581b
keyEAP-10740

Status
titleminor

Provide the agent name for the first time on Finesse. It doesn't ask later unless the user closes the browser.
The screen time of the success message for the "Application Settings" is very short.

Jira Legacy
serverproject.expertflow.com JIRA
serverId131d473b-dd43-389a-9dac-6f501204581b
keyEAP-10810

Status
titleminor

Mark to be fixed in the next release

There is a setting without SSO either UCCX or UCCE. Then user unable to log in using contact center agents in UMM. 

Jira Legacy
serverproject.expertflow.com JIRA
serverId131d473b-dd43-389a-9dac-6f501204581b
keyEAP-10811

Status
titleminor

Login agent in wallboard then click on UMM button from the wallboard so the agent can log in to UMM
Some permissions related to "Application Settings"(i.e. "Create" and "Delete") are of no use at the moment and reserved for the future. 

Jira Legacy
serverproject.expertflow.com JIRA
serverId131d473b-dd43-389a-9dac-6f501204581b
keyEAP-10790

Status
titleminor

Do not assign these permissions (Application setting create and delete) to any user 
The "Prompt Settings" for CCE are not optional for now. If not needed, you may provide any value.

Jira Legacy
serverproject.expertflow.com JIRA
serverId131d473b-dd43-389a-9dac-6f501204581b
keyEAP-10730

Status
titleminor

User can add any garbage value in a prompt setting of UMM
If there is a lesser amount of data for one category of the current state attribute (response distribution ratio between "Ready", "Not Ready", "Talking"), the label of that current state value does not appear on the gadget.

Jira Legacy
serverproject.expertflow.com JIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverId131d473b-dd43-389a-9dac-6f501204581b
keyEAP-10434

Status
titleminor

This issue is observed rarely based upon the total sample group of all state values and the ratio among them.

The legend keys showing which slice represents what value in the data set is still available on the bottom of the gadget.

When the non-active VM or synchronizer comes up after failover, the stats on the gadget become zero for a few seconds and get updated later.

Jira Legacy
serverproject.expertflow.com JIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverId131d473b-dd43-389a-9dac-6f501204581b
keyEAP-10126

Status
titleminor

No workaround
If the user has saved the password with Keep me logged in option, the login button starts appearing as disabled whenever the user comes again on the login page.

Jira Legacy
serverproject.expertflow.com JIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverId131d473b-dd43-389a-9dac-6f501204581b
keyEAP-9753

Status
titleminor

Just click on the password field and press enter to log in.
If the label of an attribute is of a large size, the system automatically tries to readjust the name on the final view which might disturb the UI of the gadget

Jira Legacy
serverproject.expertflow.com JIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverId131d473b-dd43-389a-9dac-6f501204581b
keyEAP-9678

Status
titleminor

Always try to provide a small name of the attribute, i.e. less than 20 characters long.
If all permissions are deleted from a role, then the user also automatically gets removed from the role having no permissions in it 

Jira Legacy
serverproject.expertflow.com JIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverId131d473b-dd43-389a-9dac-6f501204581b
keyEAP-9634

Status
titleminor

Delete only the unnecessary permissions or add desired permissions in the role and reassign the role to the user
Need to restart the UMM service after changing the license in UMM 

Jira Legacy
serverproject.expertflow.com JIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverId131d473b-dd43-389a-9dac-6f501204581b
keyEAP-10075

Status
titleminor

UMM Services need to be restarted on any machine on which wallboard is deployed with this command 

docker service update --force wallboard_umm

You cannot remove the default role assigned to a user. The default roles are, "Agent" and "Supervisor". 

Jira Legacy
serverproject.expertflow.com JIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverId131d473b-dd43-389a-9dac-6f501204581b
keyEAP-10092

Status
titleminor

Create a new Role and add Users in it 
The "Updated On" date field on the Dashboard List page cannot be translated.

Jira Legacy
serverproject.expertflow.com JIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverId131d473b-dd43-389a-9dac-6f501204581b
keyEAP-9993

Status
titleminor

The date is visible in the English format

Network break between synchronizer and UCCX, all stats will become zero after 1min

this behavior is not correct stats should be stuck at previous stats

Jira Legacy
serverproject.expertflow.com JIRA
serverId131d473b-dd43-389a-9dac-6f501204581b
keyCMD-77

Status
titleminor

No workaround
Plus sign is not visible to the browser the picture

Jira Legacy
serverproject.expertflow.com JIRA
serverId131d473b-dd43-389a-9dac-6f501204581b
keyCMD-79

Status
titleminor

use chrome browser for umm
The state duration time in an Agent Service  is sometimes 2 to 3 sec ahead

Jira Legacy
serverproject.expertflow.com JIRA
serverId131d473b-dd43-389a-9dac-6f501204581b
keyCMD-58

Status
titleminor

Plan for the next release
The First Name is selected and it is not set in the CUCM then data will not populate

Jira Legacy
serverproject.expertflow.com JIRA
serverId131d473b-dd43-389a-9dac-6f501204581b
keyCMD-72

Status
titleMaJOR

Restart the agent service 

The wallboard is not handling dequeued script historical stats

Jira Legacy
serverproject.expertflow.com JIRA
serverId131d473b-dd43-389a-9dac-6f501204581b
keyCMD-96

Status
titleMaJOR

Plan for the next release
Font sizes are not applied based on the minimum number of cards.

Jira Legacy
serverproject.expertflow.com JIRA
serverId131d473b-dd43-389a-9dac-6f501204581b
keyEAP-11595

Status
titleminor

Plan for the next release
The SSO configurations are enabled for the wallboard then you cannot log in with SSO(contact center user) in UMM

Jira Legacy
serverproject.expertflow.com JIRA
serverId131d473b-dd43-389a-9dac-6f501204581b
keyEAP-11603

Status
titleminor

Plan for the next release

...