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Solution Prerequisites

Installation Steps

The Internet should be available on the machine where the application is being installed and connections on port 9242 should be allowed in the network firewall to carry out the installation steps.  All the commands start with a # indicating that root user privileges are required to execute these commands. Trailing # is not a part of the command.

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1. Download the deployment script deploy-wallboard.sh and sh and place it in the /root directory. This script will:
   1. delete the wallboard directory in the present working directory if it exists.
   2. clone the wallboard repository from gitlab in the present working directory.

2. To execute the script, give it the execute permissions and execute it. 

   # chmod +x deploy-wallboard.sh # ./deploy-wallboard.sh

   
   

3. Create two databases in your DB server corresponding to the wallboard and umm. This step is only required if you're using your own DB server/cluster. If you're using the built-in MSSQL database server, you don't need to do anything. 

4. Update environment variables  in the following files inside /root/wallboard/docker/environment_variables folder.

   1. common-variables.env

      Name	Description
      Do not change the default values for non-HA deployment OR if you want to use the built-in database. For HA, use SQL server cluster settings instead of the defaults. If you want to use your own MSSQL instance anyway, update the following variables accordingly.
      DB_URL	Wallboard database connection url For example: jdbc:jtds:sqlserver://<MACHINE-IP or FQDN>:PORT/db_name jdbc:jtds:sqlserver://<MACHINE-IP or FQDN>:PORT/db_name;instanceName=SomeInstance
      DB_USER	database user
      DB_PASSWORD	database password
      DB_DRIVER	JDBC driver e.g., net.sourceforge.jtds.jdbc.Driver
      DB_DIALECT	Database dialect e.g., org.hibernate.dialect.SQLServer2008Dialect

      
      

   2. umm-variables.env

      Name	Description
      Do not change the default values for non-HA deployment OR if you want to use the built-in database. For HA, use SQL server cluster settings instead of the defaults. If you want to use your own MSSQL instance anyway, update the following variables accordingly.
      DB_URL	UMM  database connection urlURL For example: jdbc:jtds:sqlserver://<MACHINE-IP or FQDN>:PORT/db_name jdbc:jtds:sqlserver://<MACHINE-IP or FQDN>:PORT/db_name;instanceName=SomeInstance
      DB_USER	database user
      DB_PASS	database password
      DB_DRIVER	JDBC driver e.g., net.sourceforge.jtds.jdbc.Driver
      DB_DIALECT	Database dialect e.g., org.hibernate.dialect.SQLServer2008Dialect
      Change the following variables as per your environment
      PRIM_FINESSE_IP	Primary Finesse URL including port (if not 80 or 443) For example: http://finesse10-5.com https://finesse12-0.com:8445
      SEC_FINESSE_IP	Secondary Finesse URL including port (if not 80 or 443) For example: http://finesse10-5.com https://finesse12-0.com:8445
      FINESSE_USER	Finesse administrator user
      FINESSE_PASS	Finesse administrator password
      ADMIN_PASS	Password The password of the admin user

      
      

   3. synchronizer-variables.env

      Name	Description
      CC_TYPE	Decides whether Cisco contact center is UCCX or UCCE Holds string "UCCX" for UCCX and "UCCE" for UCCE. Default is UCCX
      REDUNDANT_DEPLOYMENT	Decides if synchronizer deployment is redundant. Set it to "true". Holds strings "true" or "false". Default is false
      INSTANCE_NAME	Used for differentiation of instances when deployed redundant, could be any string. It should be different on both machines.
      SYNC_AGENTS	To enable Agent sync set it to "true", default is true
      SYNC_AGENTS_STATS	Enables/disables agents stats sync, default is true
      SYNC_AGENTS_EMAIL_STATS	Enables/disables agent email stats, default is false
      SYNC_QUEUES_STATS	Enables/disables queue stats, default is true
      SYNC_QUEUES	Enables/disables queues/skillgroups in case of UCCE, default is true
      Following variables are used when CC_TYPE = "UCCX"
      UCCX_PUB_IP	Primary UCCX IP
      UCCX_PUB_USERNAME	Primary UCCX admin username
      UCCX_PUB_PASSWORD	Primary UCCX admin password
      UCCX_SUB_USERNAME	Secondary UCCX admin username
      UCCX_SUB_PASSWORD	Secondary UCCX admin password
      UCCX_PUB_DB_PASSWORD	Primary UCCX database reporting user (hruser) password
      UCCX_SUB_DB_PASSWORD	Secondary UCCX database reporting user (hruser) password
      UCCX_REAL_TIME_PORT	UCCX real-time APIs port, default is 9080
      SYNC_SKILLS	Enables/disables UCCX skills sync, default is false
      SYNC_SUPERVISORS	Enables/disables UCCX supervisors sync, default is false
      Following variables are used when CC_TYPE = "UCCE"
      CCE_DB_URL	UCCE awdb database urlURL jdbc:jtds:sqlserver://192.168.1.87:1433/ucce_awdb
      CCE_DB_USER	CCE database user
      CCE_DB_PASSWORD	CCE database password

      
      

5. The following configuration must be done at UCCX. This will allow the UCCX System to write real-time data to tables that Synchronizer uses to fetch for gadgets. This step is not needed for UCCE deployments.
   1. Go to Tools > “Real-Time Snapshot Config” on UCCX Administration UI.
   2. Enable all three checkboxes
   3. Select “5” from dropdown against “Data Writing Interval”
   4. Provide the IP addresses of the machine where Synchronizer will run (comma separated IPs in case of HA, otherwise only one IP) separated by commas in the field against “Server Name” under “Wallboard the "Wallboard System".
   5. Click on the update button. 
6. Get domain/CA signed SSL certificates for wallboard FQDN/CN and place the files in /root/wallboard/docker/certificates folder. The file names should be server.crt and server.key.
7. Update the translation files inside /root/wallboard/docker/translations folder for multilingual UI. The file names in the translation folder should remain unchanged.

8. Having environment configurations done, copy the wallboard directory on the second machine in/rootroot directory using the following command.   (Only for HA deployment)

   Code Block
   # scp -r /root/wallboard root@<machine-ip>:/root/

   
   

9. Having copied the wallboard directory to the second machine, got to /root/wallboard/docker/environment-variables and update the INSTANCE_NAME variable in synchronizer-variables.env. Set it to any value other than the value that is set in the first machine. It will differentiate the two VMs as only one synchronizer service will be active. If one goes down, the other starts synchronizing data from UCCE/UCCX. (Only for HA deployment)

10. Execute the following commands inside /root/wallboard directory on both machines (if in HA, otherwise on the only machine in the cluster).

    # chmod 755 install.sh # ./install.sh

    
    

11. Run the following command to ensure that all the components are up and running. The screenshot below shows a sample response for a standalone non-HA deployment. 

    # docker ps

    
    
    

Virtual IP

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configuration (Only for HA deployment)

Repeat the following steps for all the machines in the HA cluster.

1. Download keepalived.sh script and place it in /root directory.

2. Give execute permission and execute the script: 

   # chmod +x keepalived.sh # ./keepalived.sh

   
   

3. Configure keep.env file inside /root/keep-alived folder

   Name	Description
   KEEPALIVED_UNICAST_PEERS	IPs of the machines in the cluster. On each machine, this variable should have a list of IPs of all the other machines in the cluster. The format of the list is as below:  "#PYTHON2BASH:['192.168.1.76','192.168.1.80']"
   KEEPALIVED_VIRTUAL_IPS	Virtual IP of the cluster. It should be available in the LAN. For example: 192.168.1.245
   KEEPALIVED_PRIORITY	Priority The priority of the node. Instance Instances with lower number numbers will have a higher priority. It can take any value from 1-255.
   KEEPALIVED_INTERFACE	Name of the network interface with which your machine is connected to the network. On CentOS, ifconfig or ip addr sh will show all the network interfaces and assigned addresses.
   CLEARANCE_TIMEOUT	Corresponds to the initial startup time of the application in seconds which is being monitored by keepalived. A nominal value of 60-120 is good enough
   KEEPALIVED_ROUTER_ID	Do not change this value.
   SCRIPT_VAR	This script is continuously polled after 2 seconds. Keepalived relinquishes control if this shell script returns a non-zero response. For wallboard, it should be: pidof dockerd && wget -O index.html http://localhost/umm/base/index.html

   
   

4. Give the execute permission and execute the script: 

   # chmod +x keep-command.sh # ./keep-command.sh

   
   

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1. Browse to https://FQDN/umm in your browser (FQDN will be the domain name assigned to the IP/VIP). 
2. Click on the red warning icon on right, paste the license in the field and click save. 
   
3. Go to https://FQDN to access wallboard front-end. (FQDN will be the domain name assigned to the VIP).
4. Go to Data Service on the left side menu to define data services. There will be two data services named Agent Service and Queue Service with the following URLs.

       https://FQDN/agent-service and https://FQDN/queue-service 

            

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