| Feature | Description | version 12.x | version 13.x |
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| Consolidated stats across multiple or all queues | Accumulate call center statistics across multiple or all queues |
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| More advanced graphics and display types | More display types supported.
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| Predefined templates for a cleaner UI | Predefined dashboard templates to be followed while creating new dashboards. It helps prevent UI issues |
, with a more controlled and clean look and feel. |
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| More clean admin interface | A cleaner and a more user-friendly UI for dashboard designers and admins. |
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| Support to integrate with third-parties easily by writing custom APIs | Write custom data services for external systems and register the services with EF application to design dashboards for external system statistics. |
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| Arrange multiple dashboards in a group | Create a dashboard group and add multiple dashboards in the group. Arrange their order to see them scroll. |
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| Scroll between dashboards in the group and set scrolling intervals | Set scrolling interval between dashboards in the group one by one. |
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| User Permissions Management | Integration with ExpertFlow's User Management module allows any call center user to login and create dashboards. Manage restricted access to dashboards for selective users. |
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| Dashboard Grid | Dashboard grid to drag, drop, resize gadgets in the dashboard freely. |
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| Create any number of dashboards | Create any number of dashboards as needed | | |
| Get a URL to the final view | Get a URL to the final view without a user authentication required. |  authentication required | |
| Light and Dark Color themes | Light and Dark Color themes on the dashboard background | authentication required | |