| Issue Summary | Workaround | JIRA Issue | Priority |
|---|
| Currently, there is no Send SMS permission in UMM. | By assigning the Interaction permission to the agent/user can send SMS to the contact. | | Jira Legacy |
|---|
| server | project.expertflow.com JIRA |
|---|
| serverId | 131d473b-dd43-389a-9dac-6f501204581b |
|---|
| key | EAP-10002 |
|---|
|
| |
| Interaction is being wasted when both CIM or both UMM are down and turned back up again | Marked for future release. | | Jira Legacy |
|---|
| showSummary | false |
|---|
| server | project.expertflow.com JIRA |
|---|
| columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
|---|
| serverId | 131d473b-dd43-389a-9dac-6f501204581b |
|---|
| key | EAP-9669 |
|---|
|
| |
| CIM does not show any data or buttons on the finesse gadget (unknown scenario) | Marked for future release. | | Jira Legacy |
|---|
| showSummary | false |
|---|
| server | project.expertflow.com JIRA |
|---|
| columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
|---|
| serverId | 131d473b-dd43-389a-9dac-6f501204581b |
|---|
| key | EAP-9669 |
|---|
|
| |
| Limit the create custom attributes to 50 | Marked for future release. The custom customer attributes were supposed to be up to 50. | | Jira Legacy |
|---|
| showSummary | false |
|---|
| server | project.expertflow.com JIRA |
|---|
| columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
|---|
| serverId | 131d473b-dd43-389a-9dac-6f501204581b |
|---|
| key | EAP-9259 |
|---|
|
| |
| Search is not being displayed in the Time field | Marked for future release. Due to this issue search has been disabled on the Time field. | | Jira Legacy |
|---|
| showSummary | false |
|---|
| server | project.expertflow.com JIRA |
|---|
| columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
|---|
| serverId | 131d473b-dd43-389a-9dac-6f501204581b |
|---|
| key | EAP-9266 |
|---|
|
| |
| Search is not available on the full name in the interaction list search | Marked for future release. Search can be done on first name, last name or customer number. | | Jira Legacy |
|---|
| showSummary | false |
|---|
| server | project.expertflow.com JIRA |
|---|
| columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
|---|
| serverId | 131d473b-dd43-389a-9dac-6f501204581b |
|---|
| key | EAP-9266 |
|---|
|
| |
| Unable to refresh the application | Marked for future release. Do not refresh the app 5 or Ctlr+F5 | | Jira Legacy |
|---|
| showSummary | false |
|---|
| server | project.expertflow.com JIRA |
|---|
| columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
|---|
| serverId | 131d473b-dd43-389a-9dac-6f501204581b |
|---|
| key | EAP-9280 |
|---|
|
| |
| In case of Direct Transfer scenario call type is being displayed as Inbound in UCCX 11.6 | Marked for future release. In the "Direct Transfer", call type will be appearing as inbound. This is only in case of UCCX 11.6 | | Jira Legacy |
|---|
| showSummary | false |
|---|
| server | project.expertflow.com JIRA |
|---|
| columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
|---|
| serverId | 131d473b-dd43-389a-9dac-6f501204581b |
|---|
| key | EAP-9746 |
|---|
|
| |
