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Run standalone SMS campaigns to broadcast a message to a list of customers. In case of running an SMS campaign, the campaign type should be set to “None”. Select the “Default” strategy or create your own customized call strategy having all “SMS attempts” for the SMS campaign. See more about Call Strategies below.
Multi-channel campaigns
A voice campaign can also switch to ‘SMS’ at any time during a contact’s lifespan in the campaign. For instance, you can choose to send an SMS to a customer if his phone comes ‘Busy’ as a result of the first Voice attempt. See Call Strategies to learn more on this.
However, this is not vice versa for the moment. That is, an SMS campaign can not be converted to a Voice campaign. This also implies that an SMS campaign should always contain SMS attempts in the campaign strategy.
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Contrary to UCCX Outbound, there are no limitations as such in ECM on the maximum number of campaigns being active at a point in time. That means , any number of campaigns can remain active at any point in time.
LIFO dialing (Last_In_First_Out)
Clients can also choose to dial contacts in Last_In_First_Out manner where the contacts uploaded in the last are dialed first by the dialer.
Do-Not-Call List (DNC)
The DNC list contains the phone numbers which should not be dialed for outbound campaigns. Usually, the customers who do not wish to be contacted by the organizations are added in the system as DNC contacts.
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