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Field | Description |
Phone 1 | The primary phone number of the contact. This number can be 28 characters long and must be a valid phone number. This is mandatory and must be specified. |
Phone 2 | The secondary, optional phone number of the contact. This number can be 28 characters long and must be a valid phone number. This is optional and can be left as is. Add comma alone if this field needs to be left empty. |
Phone 3 | The third, optional phone number of the contact. This number can be 28 characters long and must be a valid phone number. This is optional and can be left as is. Add comma alone if this field needs to be left empty. |
Phone 4 | The fourth, optional phone number of the contact. This number can be 28 characters long and must be a valid phone number. This is optional and can be left as is. Add comma alone if this field needs to be left empty. |
Phone 5 | The fifth, optional phone number of the contact. This number can be 28 characters long and must be a valid phone number. This is optional and can be left as is. Add comma alone if this field needs to be left empty. |
Business Parameter 1-12 | These parameters can contain any custom value for a particular customer contact such as Account Type, Customer Email. The length of the data in these parameters can be defined as per the integration specifications locked with ExpertFlow. The length of each of these parameters cannot be more than 255 26 characters. |
Using RESTful APIs
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Contrary to UCCX Outbound, there are no limitations as such in ECM on the maximum number of campaigns being active at a point in time. That means, any number of campaigns can remain active at any point in time.
LIFO dialing (Last_In_First_Out)
Clients can also choose to dial contacts in Last_In_First_Out manner where the contacts uploaded in the last are dialed first by the dialer.
Do-Not-Call List (DNC)
The DNC list contains the phone numbers which should not be dialed for outbound campaigns. Usually, the customers who do not wish to be contacted by the organizations are added in the system as DNC contacts.
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